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[tools-yak@collab] Re: knowledge base versus knowledge managementsystem

To: tools-yak@xxxxxxxxxxxxxxxxxxx
From: Aldo de Moor <AdeMoor@xxxxxx>
Date: Tue, 16 Dec 2003 11:09:07 +0100 (CET)
Message-id: <Pine.LNX.4.44.0312161056550.16624-100000@maximus.uvt.nl>

On Mon, 15 Dec 2003, Jack Park wrote:    (01)

> A knowledge base had otta better be able to capture, some would say 
> "represent" information in a way that the syntaxes and semantics are 
> captured such that wetware can acquire and interpret it. Nothing more, 
> nothing less (my opinion, and your mileage may vary, skilled driver on a 
> closed course and all that). Are there characteristics I would like to 
> see in a knowledge base? Yup. Scalability, evolvability, not suspect to 
> schema creep, capable of capturing information in a wide variety of ways 
> (e.g. symbols, probabilities, fuzzies, whatever).
> 
> Knowledge bases go together hand in hand, imho, with content bases, that 
> is, content management systems. That's because the universe of discourse 
> captured in a knowledge base is likely busy pointing to occurrences 
> (topic map speak) out in content land.    (02)

Good summary, Jack. Chris, if you need some ammunition for making your
points in management lingo, have a look at this book, which is one of the
bibles of the KM field:    (03)

Nonaka, I. and Takeuchi, H. The Knowledge-Creating Company: How Japanese
Companies Create the Dynamics of Innovation. Oxford University Press,
1995.    (04)

They focus much more on the _process_ of knowledge creation and management 
than on rigid systems. Key is the distinction between tacit and 
explicit knowledge. Their SECI-model describes how these types of 
knowledge get converted: *S*ocialization leads to the creation of new 
tacit knowledge out of tacit knowledge residing in individuals, 
*E*xternalization makes this tacit knowledge explicit, e.g. in a content 
management system, *C*ombination re-orders existing explicit knowledge, 
e.g. by summarizing or refactoring, and *I*nterpretation is the individual 
activity of absorbing explicit knowledge and embedding it in practices.     (05)

Each of these stages can have its own combination of supporting knowledge
bases and content management systems and ...    (06)

Aldo    (07)

==========================================================================
  ---///     e-mail: ademoor@uvt.nl
IN|F/OLAB    phone +31-13-4662914/3020, fax +31-13-4663069
  |///       home page: http://infolab.uvt.nl/people/ademoor    (08)

Dr. Aldo de Moor
Infolab, Dept. of Information Systems and Management - Tilburg University
PO Box 90153, 5000 LE Tilburg, The Netherlands
==========================================================================    (09)


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